Practice Charter
How can we help you?
- You will be received by named staff, who will be courteous and efficient. They will be trained for the position they hold with the practice.
- The telephone will be answered promptly and your request dealt with as swiftly as possible. Waiting times will be kept to a minimum, and if there is an unforeseen delay, you will be kept informed.
- The waiting room area will be kept warm, clean and tidy with sufficient reading material. Repeat prescriptions will be ready 2 working days after they are requested.
- Complaints should be addressed to the Practice Manager and will be directed and investigated as necessary and appropriate action taken to rectify the situation. The complainant will receive a prompt written reply. Confidentiality will be respected at all times.
- Professional health care workers within the practice will have access to patient’s records at an appropriate time.
- All patients may request a chaperone for any consultation.
How you can help us?
- If more than one patient needs to be seen, please book one appointment per patient
- If you are unable to keep your appointment please inform us as soon as possible
- Arrive on time for your appointment
- Home visits are only to be requested when the patient is unable to attend the surgery. Ideally make requests for visits before 10:30am
- Requests for late visits are for urgent cases only, not routine problems
- Please try to keep children under control in the surgery
- We ask that patients treat staff and doctors with courtesy and respect. The job of a receptionist can be difficult; our staff are trying to do their best for you.